Keep all your technology in great shape for a fixed monthly fee.
For a reliable, flexible way to run your IT department, you can outsource everything to us. We'll look after everything and everyone, with 24 hour a day monitoring and a slick service desk to quickly get any problems resolved. Our team will use their expertise to hunt down potential problems before they emerge, leaving your staff to do their jobs at full speed.
Fixed cost desktop and server support enables the customer to engage us as a true IT partner. We customise our packages to provide all the monthly services that are required for the size, industry sector, and stage of business. Of course, it's scalable to suit the times of change, all for a single, transparent, predictable monthly fee.
How do we know we are performing? Customer satisfaction and happiness is one of our highest objectives, we do three things to ensure that our customers are receiving the best level of support possible:
-Regular face to face communication
-Track and measure all our service level statistics
-Receive feedback from customers with completed tickets to provide a real time gauge on the level of actual happiness. This is called the customer thermometer.
- Automatic performance alerts
- 24/7 monitoring of your systems
- Your equipment is always secure & up to date
- Rapid response service desk
- Peace of mind: whatever goes wrong, we'll fix it
- Proactive issue hunting, stopping problems before they happen
Typically, we will implement this service in a business that is regulated, is growing quickly, requires expert advice and an IT representative in board meetings, doesn’t have any in house IT expertise and existing members of the team are trying to manage an IT role as well as their existing role.
For businesses that already have an in-house IT team, we provide emergency 3rd line hands and feet on-site, or if the IT department is in another location or country - all at a fixed cost.
To find out more or to speak to a specialist please give us a call on 0207 317 4535 or fill in a contact form and one of our team members will be in contact.
“To consolidate all our IT costs into a single monthly fee that we knew covered everything where
there wouldn’t be any nasty surprises gave us a real peace of mind. We were able to forecast our
budgets for growth and focus on developing the business.”