We don’t draw the line at a top class support desk.
Over the years we have re-invested into the technology we use to deliver our solutions. We believe that if IT services are delivered in affordable monthly fees you can better manage your businesses finances without incurring unexpected and unwelcome costs.
We call this our Reflective IT managed service agreement. This gives you access to guaranteed service level response times and our enterprise class remote monitoring and management software which is installed on every item of hardware and software on your network. This enables us to support your users at the click of a button, provide high level reporting on performance, security and support desk metrics.
We have a quarterly management meeting that ensures you are getting value for money and the highest level of support. We like to be in touch on a regular basis. Where suitable, we will recommend a proactive visit on a scheduled basis to your office. We have developed a set of standard procedures that are followed to ensure that its time well spent, and in our experience, customers find it very handy to have a technical guru onsite every so often.
Ultimately, your staff and management can get on with what they do best and focus on your businesses core competencies and goals. We’ll worry about the critical aspects of your infrastructure and keep you well informed on progress.
- Tailored to suit your business needs
- Access to enterprise solutions at an affordable cost
- Management reports and statistics available so you can pinpoint any recurring issues
- Budgeting and forecasting IT for your business
‘Since moving to fixed cost, our users feel complete freedom to phone the support desk, no matter how small the issue. That's value add for us.’